So on Friday night I get a cold call from India. A Three salesperson offers me a mobile contract for £13.50/month for 500 minutes. Sounded good and I agreed. This is the first time in my life I’ve bought from a cold call.
The buying process was painful. Not only did I have to give all the details to the salesperson, I was then transferred to her boss who went through it all again. Then the perennial problem arose of where they should deliver the phone. I wanted it delivered to my office as there is never anyone at home to take delivery. As a security measure (understandable – it’s what we tell our clients to do) they would only deliver to the registered address of my card. They told me not to worry. The courier would put a card through my door and I would be able to arrange different delivery with them.
Monday, the card arrives, as promised.
Tuesday I logged on to the courier’s website, entered my details, located my order, selected the redelivery option… to be told “We cannot deliver to another address. Please contact the sender”.
But it was a cold call. How do I know how to contact them?
So I phoned the courier and was answered by a machine that guided me through the same menu, told me to contact the sender and hung up on me.
Back to the website to find an email address and write to them requesting Three’s contact details.
A hour or so later I get an emailed reply. “We are sorry we cannot deliver to a different address. Please contact the sender”. Grrr. Starting to get annoyed now.
I reply. “I will if you tell me how”.
The answer comes back “The sender was Three”.
My reply this time may have just a hint of sarcasm.
Another email arrives apologising that they cannot divulge Three’s contact details as this would contravene the Data Protection Act. OMG! The modern all-purpose excuse. And utter drivel. The DPA protects data on individuals; it does not cover company information and if it did, it would still be ridiculous to apply it in this case.
I reply yet again to point out the error of their ways. This time their reply uses the phrase “respectfully suggest”. LOL. Nothing respectful in that. At least their explanation this time has a ring of truth;they do not deal with Three directly and do not have the contact details. They respectfully suggest I contact the person who sold me the phone.
Yes, well, I would, I calmly explain, if I could. I am just asking them for the contact details for entertainment. I have nothing better to do. I told them to return the phone as undeliverable.
I wonder if this will be the end of it or if I will have to struggle to stop the direct debit. We will see.
Update 1: Went to the bank to see if Three had taken any money. They hadn’t. The bank clerk advised me to cancel the direct debit. “Easier to do it now than claim the money back” she advised me. I should have listened. Next day Three took the first charge. Still no sign of the phone, of course. I cancelled the direct debit immediately. A day too late. Can I be bothered to do anything about the £13.50?
Update 2: Next bill arrives from Three. No acknowledgement of non-receipt of phone. New bill is for £15. Huh? Tied in for 18 months and they’re free to increase the price? I don’t think so. Pretty sure that’s an illegal contract.
Update 3: Letter from Three advising me it in my interest to pay up.
Update 4: Three’s letter almost immediately followed by a letter and phone message from debt collection agency.HAppy Christmas to you too, you bastards. This is getting laughable. Half a mind to let them take me to court and embarrass themselves.
Which reminds me .I haven’t heard anything from ATOL about compensation for our lost Freedom Flights fares. With 200,000 people to deal with I’m not surprised and I’ve deliberately not been chasing as I expect that will involve hours of listening to hold music, but I think I ought to start chasing sometime soon.
Update 1: Finally heard from ATOL. A phone call just before Christmas at last acknowledging our claim and telling me I needed to send one more document. Whch I did – unacknowledged of course. Unabl to give me any hint of when the money might be sent out.
Went out with the Ladies Who Lunch today. Got lost (again) on the way to the pub. Had overcooked pigeon breast with black pudding and delicious scallops. Sent back a beer for tasting wrong. They denied there was anything wrong with it but took it back anyway. Finished with sticky toffee pudding and clotted cream – which was actually creme fraiche – so I sent that back too. Hmm.. something wrong with every course. Am I just getting old and grumpy that I complain about these things? I actually thoroughly enjoyed myself. The scallops and the company made up for the beer, pigeon and lack of cream. My only regret is that I didn’t eat a bit more of the sticky toffee pudding before I sent it back.
A good thing about the company of old-timers is that they don’t mind if you complain. The Greek and I went with a bunch of young friends for a farewell meal just before she went to Taiwan. The waiter asked in that irrepressibly cheerful way “Is everything OK” and the Greek and I chorused in unison “the fish is overcooked”. The youngsters and the waiter looked mortified with embarrassment and the waiter scuttled off never to be seen again. Apparently “fine, thank you” is the only acceptable answer.
That’s why you should never greet anyone over 45 with “how are you?” because the chances are they will tell you.